ARVON AI
Terms of Service
Effective date: February 19, 2026
Please read these Terms of Service ("Terms") carefully before using Arvon AI ("Arvon," "we," "us," or "our"). By accessing or using our Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Definitions
"Service" means the Arvon AI platform, including AI-powered voice reception, call handling, reservation management, and all related software, features, and websites.
"Subscriber" or "you" means the restaurant, business entity, or individual that has registered for and uses the Service.
"Guest" means any third party who interacts with Arvon on a call directed to your business.
"Content" means any data, audio, text, or information submitted to or generated by the Service.
2. Eligibility
You must be at least 18 years of age and have the legal authority to enter into binding contracts on behalf of your business to use the Service. By registering, you represent and warrant that all information you provide is accurate, current, and complete. The Service is intended for use within the United States. Use outside the United States is at your own risk and subject to local laws.
3. Account Registration and Security
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately at legal@arvon.app if you become aware of any unauthorized use of your account. We are not liable for any loss or damage arising from unauthorized access to your account.
4. The Service
4.1 Description
Arvon provides an AI-powered voice receptionist that answers incoming phone calls on behalf of your restaurant, captures reservations and orders, responds to guest inquiries, and routes calls according to your configuration.
4.2 Your Configuration Responsibilities
You are solely responsible for providing accurate and up-to-date information to configure the Service, including your hours, menu, reservation policies, and any other content. Arvon's responses to guests are based entirely on the information you supply. We are not responsible for errors resulting from inaccurate configuration.
4.3 Call Recording and Consent
Calls handled by Arvon may be recorded and transcribed. You are solely responsible for compliance with all applicable federal and state call recording and wiretapping laws, including obtaining any required consent from callers. Many U.S. states require all-party consent before recording a call. This includes but is not limited to California (Penal Code § 632), Florida, Illinois, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania, and Washington. We recommend displaying a call recording notice on your business listing and informing callers at the start of each call.
4.4 Service Modifications
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable. We are not liable to you or any third party for any modification, suspension, or discontinuation of the Service.
5. Subscription, Billing, and Cancellation
5.1 Fees
Arvon is offered on a monthly subscription basis. Current pricing is listed at arvon.app. All fees are in U.S. dollars. We reserve the right to change pricing with 30 days' prior written notice.
5.2 Free Trial
New subscribers may access a 14-day free trial. No credit card is required to begin. At the end of the trial, continued use requires a paid subscription.
5.3 Billing
Subscriptions are billed monthly in advance. By providing payment information, you authorize us to charge your payment method on a recurring basis. Applicable federal, state, and local taxes may be added to your invoice.
5.4 Cancellation and Refunds
You may cancel your subscription at any time via your account settings or by contacting us at legal@arvon.app. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods. If you believe a charge was made in error, contact us within 30 days of the charge.
6. Acceptable Use
You agree not to use the Service to:
- Violate any applicable federal, state, or local law or regulation.
- Engage in deceptive, misleading, or fraudulent practices toward guests or any third party.
- Collect, use, or disclose guest personal information in ways not permitted by applicable law or not disclosed to those guests.
- Transmit any content that is unlawful, defamatory, obscene, or otherwise objectionable.
- Interfere with or attempt to disrupt the integrity, performance, or security of the Service.
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service.
- Use the Service to build a competitive product or service.
- Resell, sublicense, or transfer access to the Service without our prior written consent.
We reserve the right to suspend or terminate accounts that violate these terms without notice or liability.
7. Intellectual Property
All right, title, and interest in and to the Service, including all software, technology, trade names, logos, and content created by Arvon, are owned by Arvon AI and are protected by U.S. and international copyright, trademark, and other intellectual property laws. These Terms do not grant you any ownership rights in the Service.
You retain ownership of your restaurant's brand, name, and any content you provide. By using the Service, you grant Arvon a non-exclusive, royalty-free, worldwide license to use, reproduce, and process your content solely to provide the Service to you.
8. Privacy
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at arvon.app/privacy. By using the Service, you consent to the collection and use of information as described therein.
9. Third-Party Services
The Service may integrate with or rely upon third-party services (such as telephony providers and SMS platforms). Your use of those third-party services is governed by their respective terms and privacy policies. We are not responsible for the acts or omissions of any third-party providers.
10. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AI-GENERATED RESPONSES MAY NOT ALWAYS BE ACCURATE, AND YOU ARE RESPONSIBLE FOR REVIEWING ALL INFORMATION DELIVERED TO YOUR TEAM.
Some states do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.
11. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ARVON AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, MISSED RESERVATIONS, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
Some states do not allow limitations on certain damages, so portions of the above may not apply to you.
12. Indemnification
You agree to defend, indemnify, and hold harmless Arvon AI, its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your infringement of any third-party rights, including intellectual property or privacy rights.
13. Dispute Resolution and Arbitration
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
13.1 Informal Resolution
Before initiating any formal dispute, you agree to contact us at legal@arvon.app and attempt to resolve the issue informally for at least 30 days.
13.2 Binding Arbitration
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall be conducted in English. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
13.3 Class Action Waiver
YOU AND ARVON AI EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASS, CONSOLIDATED, OR REPRESENTATIVE BASIS. ALL DISPUTES MUST BE BROUGHT IN THE INDIVIDUAL CAPACITY OF THE PARTY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.
13.4 Exceptions
Nothing in this section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement of intellectual property rights.
13.5 Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. For any claims not subject to arbitration, you consent to exclusive jurisdiction and venue in the state and federal courts located in Sarasota County, Florida.
14. Changes to These Terms
We may update these Terms at any time. We will provide at least 14 days' notice of material changes by email or through the Service. Your continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.
15. Termination
We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service ceases immediately. Sections 7, 10, 11, 12, 13, and 15 survive termination.
16. General Provisions
Entire Agreement. These Terms and our Privacy Policy constitute the entire agreement between you and Arvon AI regarding the Service and supersede all prior agreements.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
Waiver. Our failure to enforce any provision of these Terms shall not be deemed a waiver of our right to enforce it in the future.
Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights freely.
Notices. We may send notices to the email address associated with your account. You may send notices to legal@arvon.app.
17. Contact
For questions about these Terms:
Arvon AI
legal@arvon.app
arvon.app
Last updated: February 19, 2026